The company aims to ensure that you receive various financial services within an integrated framework of transparency and disclosure in financial dealings, ensuring that you receive your rights without infringement and without harming your interests. This is to enhance your trust in the company, which will contribute to achieving sustainable economic development, financial system stability, and promoting financial inclusion.

In our commitment to providing the best financing services, Namothjiah For Islamic Microfinance has established a specialized unit to receive and process complaints.

To file a complaint, please use one of the following communication methods:

• Direct toll-free number for the unit: 080022303
• Mobile phone and WhatsApp number: 0771000625
• Email: complaints@Mifm.org.jo
• Mailing address: Namothjiah For Islamic Microfinance- Customer Complaints Unit – P.O. Box 2439 Amman 11821.
• Through the customer complaint boxes available at the head office and all company branches and offices.
• In-person visit to the head office.
• Head office: 065529019 extension 3 – Fax number: 065528859

Or by filling out the form below.

– The company does not charge any fees or commissions for filing a complaint.

– The period for processing the complaint and notifying the client is within a maximum of 30 working days from the date of receiving the complaint, provided all required documents are submitted.

In case of no response or if you are not satisfied with our response, you have the right to resort to the Central Bank of Jordan, the judiciary, or the contact channels available below:

Head Office:

• Financial Consumer Protection Department

P.O. Box 37 Amman – 11118 – Jordan

Phone: 064630301 on the following extensions 1113/1515

Fax: 064602482

Telex: 21250 , 21476

SWIFT Code: CBJOJOAX

Email for Financial Consumer Protection Department: Fcp@cbj.gov.jo

• Irbid Branch:

P.O. Box 235 Irbid – Jordan

Phone: 027245001

Fax: 0096227245006

Telex: 51562

SWIFT Code: CBJOJOAX021

• Aqaba Branch:

P.O. Box 190 Aqaba – Jordan

Phone: 032013526

Fax: 032013528

Telex: 62341

SWIFT Code: CBJOJOAX02A